Privacy Policy

1. Introduction

Welcome to milywao.com ("we," "our," or "us"), a gaming console rental service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Data

When you register an account, place an order, or interact with our website, we may collect personally identifiable information, such as:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information
• Identification documents (for verification purposes when renting high-value equipment)

2.2 Non-Personal Data

When you access our website, our servers may automatically log standard data provided by your web browser, such as:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited
• Time and date of your visit
• Time spent on each page

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your rental orders
• Creating and managing your account
• Verifying your identity for equipment rental
• Providing customer support
• Sending administrative information, such as rental confirmations and updates
• Sending marketing and promotional communications (with your consent)
• Improving our website, products, and services
• Protecting against fraudulent transactions and monitoring for theft or abuse
• Complying with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract fulfillment: Processing necessary for the performance of our contract with you (rental agreement)
• Legal obligation: Processing necessary for compliance with legal obligations
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention and improving our services
• Consent: Processing based on your specific consent, such as for marketing communications

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For rental history and financial records, we typically maintain data for up to 7 years to comply with tax and accounting regulations.

Once the retention period expires, we will securely delete or anonymize your information in accordance with our data retention policies.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly
• Preference cookies: Enable the website to remember your preferences
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

• Right to access: You can request copies of your personal data.
• Right to rectification: You can request that we correct inaccurate information or complete incomplete information.
• Right to erasure: You can request that we erase your personal data under certain circumstances.
• Right to restrict processing: You can request that we restrict the processing of your personal data.
• Right to data portability: You can request that we transfer your data to another organization or directly to you.
• Right to object: You can object to our processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to withdraw consent: You can withdraw your consent at any time where we relied on your consent to process your personal data.

To exercise any of these rights, please contact us through our website. We will respond to your request within 30 days.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure data storage systems
• Staff training on data protection

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will promptly delete such information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.